Why did the VPN stop working: what could be the reasons?
A VPN (Virtual Private Network) is a virtual private network that allows you to create a secure connection between your computer and a remote server. When you use a VPN, your traffic is redirected through an encrypted channel, making it unreadable to third parties.
There are many reasons why VPN doesn’t work. Mostly it’s a problem with the internet connection, a malfunction of the client itself or blocking the service, but there are also more severe errors. If you can’t access your favourite casino, don’t rush to blame the VPN – try jeetwin password reset or clear your cache.
Check the Internet connection
Such trifles are often not given due attention, but usually, the Internet sometimes disappears. The reasons are different: poorly inserted cable, non-payment of ISP services or PC malfunction. You do not have a working VPN because there is no network connection.
How to check the connection:
- Open your browser and try to go to any website. If you can’t see the web page, there is no connection.
- Check the Wi-Fi indicator light. If it is lit red or orange, the link may be down.
- Check for problems with your ISP.
If you have not found a Wi-Fi network on your PC and smartphone but have double-checked everything, we recommend contacting your provider’s tech support. They may be the ones with the problem.
Make sure that the service has not stopped working
Today, many countries are actively fighting not only against unwanted sites but also against VPN services themselves. Even buying an expensive premium account will not protect you from sudden blocking by the regulator. Therefore, be prepared for this scenario as well.
In addition, some VPN services cease to exist at the will of the developers themselves: the extension or program is not updated, and the version becomes irrelevant.
Reboot the router
Banal, but most often, this is a working scheme. VPN does not work, and there is no connection? Check the router and see a Wi-Fi connection on other devices. If there is no Wi-Fi network on your smartphone, and everything is working fine at the provider, then you need to unplug the router for a few minutes and plug it back in. We have already told you how to connect and configure a Wi-Fi router yourself.
Try to connect to another server
But why does it not work vpn when yesterday everything connected without problems? If everything is fine with the network, and the Internet does not work only with VPN enabled, then it’s time to deal with the virtual private network. The service often allows the user to change the server for connection. For example, sometimes, the servers are overloaded due to many users, so it is recommended to “jump” from one country to another.
In addition, the physical distance between the user’s location and the VPN server directly affects the connection. The farther away from the server, the more time is spent transmitting data packets. So, when connecting for the first time, it is recommended to use the nearest server, but in case of congestion, try to move further away gradually.
Use a different network
Let’s say you’re working from a laptop, not at home, and you urgently need to get online via VPN. Be prepared for the fact that the available Wi-Fi in a public place blocks the use of a VPN. There is no way to fight the restriction – only changing the location and the network, in general, will help to solve the problem.
Make sure that the application works without errors
Another reason VPN does not work on the computer is an application error. With a stable Internet connection, it happens that the VPN application or extension stops connecting to the server or does not start at all due to a bug.
Here’s a short instruction on how to fix the error:
- Restart the browser and the utility that provides access to the proxy.
- Disable firewall or antivirus – they can block the VPN connection.
- Reboot the device from which you’re trying to run the VPN. The program will respond to your request if your PC or smartphone is overloaded and has memory.
Double-check your login and password if you have a VPN purchased or installed separately on your router.
Test the VPN on another device
Do you have the option to connect to the same VPN service from another device and not your home network? Try doing this even through someone else’s login. That way, you’ll understand where the problems lie – on your or the service’s side.
If another device connects to the VPN without difficulties, you need to discover your limitations, whether a network error or a specific device error.
Update the VPN or reinstall it
Suppose your VPN stopped working, although there were no complaints before, and nothing has changed since the last connection. In that case, the developers may have released updates without automatic downloading. Check on the official website to see if the authors of the service reported an updated version and whether there is an opportunity to install it on your device.
It is best to uninstall the old version before updating the service to prevent errors. Although, if the program reports a new version, use the offer to connect auto-update to avoid repeating the whole procedure of searching for a bug.
Contact the support team
It is worth contacting support if you have already tried everything but still need help solving the problem. When specialists try to determine why VPN stopped working, they will first ask how you checked your device and program. You can safely answer directly on our list to save time and give a detailed answer to the professional.
By contacting the support team, not only will you be able to leave a request for a solution to your problem, but you may find out that the problem is not yours after all but the services.
Try another VPN
If you have already tried everything (changed the network, checked the program from another device), and the expert from the support service spread his hands, then we suggest you just put up with it and try another VPN. Some unknown forces may prevent you from connecting to this particular service, and it will be much easier not to look for an answer but to replace the utility.